State Farm® Insurance Agent Ladd Hidalgo

"Ms Charlotte was very helpful and kind when I called and she really went above and beyond to help me with my problems"

"I’m extremely upset and disappointed with the service I received from State Farm. I called to ask how the cancellation process worked and was told all I needed to do was send an email stating my reason for cancellation and the effective cancellation date. I followed those exact instructions. I emailed Nicole at State Farm explaining that I had switched my coverage to Allstate and requested that my policy be cancelled effective 2/21/26. I had just paid $350 on 2/18/26, and since I had already enrolled with new insurance, I expected to be reimbursed for most of that payment. After sending the email exactly as instructed, I assumed everything was taken care of. However, when I later checked my inbox, I saw a “View Your Bill” email from State Farm showing that my policy had not been cancelled as requested. I also later noticed another email that had been sent the same day asking me to reply with “Please cancel.” I never saw this because I had already sent a confirmation email requesting cancellation with the effective date and reason. At no point during my phone call was I told that I would need to send multiple confirmation emails or repeat the request in a specific wording. Because of this lack of communication and follow-through: • My policy was not cancelled when I requested • I did not receive the reimbursement I should have • No one reached out to follow up or clarify anything It’s incredibly frustrating that after following the instructions I was given, I’m now stuck paying for two insurance policies. This situation has put me in a financial bind and will likely cause me to fall behind on several bills over the next couple of months. Very dissatisfied with the lack of communication, accountability, and customer care. I expected a much more professional experience."

"Best agent in the world! Helps me with even the strange things that happen! ❤️"

"This team is very well rounded and beyond professional! As someone who hasnt known much about insurance Nikky (Nicole) and her team were able to get me a great rate for both my home and my auto insurance. Very happy with the service that was provided and will continue to keep coming back. Would recommend everyone else give them a call to see what they can do for you. Thank you again!"

"Nikki is the best and always on top of her duties. She is very responsive and always readily available for any questions or communication, so switching over was quick and effortless."

"Charlotte was very helpful. She listened and answered my questions to where I understood."

"I had a wonderful experience with Mrs. Charlotte. She was very proactive and quick to help. She was very kind and took time to answer any questions that I had. She made switching the insurance to our new vehicle so effortless. We’ve had nothing but positive interactions with Ladd Hidalgo’s State Farm office so far. I would highly recommend."

"I cannot recommend Mrs. Charlotte and the rest of the team at Ladd Hidalgo State Farm!! They always keep us laughing while taking care of our vehicle and life insurances. Such a family there :)"

"Very sweet and understanding and willing to help the best she can"

"I had a great experience with Ms. Charlotte Single. She's always so very nice, caring and patient. She will go above and beyond to help you with anything you may need. Great customer service! Ms. Tanya S."

"They were very helpful in lowering my auto insurance rate, super friendly as well."

"Very polite,genuine, caring ,and really helpful in all aspects of my insurance needs and also reducing my cost while at the same time nearly tripling my coverage! Thank you so very much Miss Kori Primeaux you have earned a loyal customer and that in itself is saying a lot coming from myself again thank you so so very much and God bless 🙏🙏🙏🙏❣️"

"Charlotte was very pleasant to work with"

"I “Love “ Mrs. Charlotte anytime I need assistance, she is a phone call away. I reside in Dallas, Tx and she is my go to on everything with State Farm. I would recommend Ladd Hidalgo State Farm!"

"Mrs.Charlotte recently helped me this past week. She was super helpful and accommodating and gave me some good insight!She was great!!"

"I purchased my 1st brand new vehicle and needed to add it to my policy and Ms Charlotte was every bit of amazing with her knowledge and making everything smooth and easy! She's great and I received great coverage with little money!"

"Charlotte Single helped me"

"Had an issue with the app not displaying the information. Mrs Charolette went above and beyond to help fix the technical issue."

"Very professional and helpful. I had the pleasure of being assisted by Ms. Charlotte and she was absolutely wonderful and so understanding!"

"Charlotte is a very good person. She is always happy and you can tell sue us a smile on her face. I highly recommend her and State Farm to anyone."

"Charlotte helped us with a name change due to marriage. She was very helpful and knowledgeable."

"Ms. Charlotte was really great agent and got me taking care of in a timely manner. I really appreciate you Ms. Charlotte thanks for everything"

"Mrs.Charlotte was awesome!!! Great Customer service and made everything Easy peasy she Deserves a award just for being out of this world awesome!!!"

"Mrs.Ladd was very kind and helpful. Great customer service."

"Nikki was the representative that assisted me and she was very good at helping me through the process. She was able to save me a substantial amount of money, all the while being very polite and informative about the coverages."